REFUND AND CANCELLATION POLICY 

Cancellations Process:

If your cancellation is at least 4-5 days in advance of the delivery date, you will receive a refund other than delivery charges. If your cancellation is less than 24 hours before the delivery or after the installation of the PDO device in your location area, then cancellation will not be acceptable. for more detail please contact True Wi-fi. We will do our best to give you complete information related.

Refunds (if applicable):

• Refund will be applicable only for the product purchased and refund will not be granted for any service fee charged.

• Once your return is received and inspected, we will send you an email or call you to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

• If your returned product is physically damaged then it will not get approved for any kind of refund from the company (True Wifi Networks Private Limited).

• If you are approved for a return, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. 

• To complete your return, we require a receipt(invoice and transition receipt) or proof of purchase.

If eligible for returns/Cancellations, you can raise a return/refund request by email/ by calling us, or you can also drop us an email mentioning which PDO device you would like to return. 

•  If you had paid online using cards / online banking – we will refund to the same account. If you paid using NEFT/RTGS – we will ask you for your bank account number and IFSC code for processing refunds. 

For more detail on returns/Cancellations, we encourage you to write to us at truewifinetworks@gmail.com, nagasrikanth07@gmail.com

or call us at 8884631900/ 7760154565.

Late or missing refunds (if applicable):

 If you haven’t received a refund yet, first check your bank account again.

 Then contact your credit card company, it may take some time before your refund is officially posted.

 Next, contact your bank. There is often some processing time before a refund is posted.

 If you’ve done all of this and you still have not received your refund yet, please contact us at 8884631900/ 7760154565.

Exchanges (if applicable):

 We will be setting up your access point(device) in your name/details provided by you before we send the device to you for installation at your location, so there will be no defective product(device) sent to you. 

 If you need to exchange it for the same item, send us an email at [truewifinetworks@gmail.com] and send your item to True Wi-fi Networks PVT ITD #15, Ward no:02, Raichur-Gangavathi main road, Sriramnagar, Gangavathi, Koppal, Karnataka-583282.

Shipping Details for Returned items/ products: 

Return your product!, you should send your product to TRUE WIF NETWORKS PVT ITD #15, Ward no:02, Raichur-Gangavathi main road, Sriramnagar, Gangavathi, Koppal, Karnataka-583282.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.